Small Groups Policy

If you fail to show up, numbers decrease or cancel without at least 24 hours’ notice, you will be charges a no-show fee. Your reservation will be guaranteed to the value of $50 per person. Please note, the cancellation fee may be used as a credit towards a future booking. To redeem this credit please email downtown@matteosydney.com

Larger Group Policy

If you fail to show up, your group size decreases, or you cancel within 2 days (48 hours) of your reservation, you may be charged a no-show fee. Your reservation will be guaranteed to the value of $50 per person.

Cancellations made more than 2 days before the reservation are free of charge. Guests may modify or cancel online up to 3 days prior to the booking. After this time, please contact the restaurant via email.

Cancellation Fees

Please note that if a cancellation fee was applied to your booking, it can be used as a credit for a future reservation at the same restaurant only (credits cannot be redeemed across venues).

All credits must be verified by our team prior to use, and online bookings will not be accepted when redeeming a credit.

To redeem your credit, please email us, and our team will assist you with the rebooking.

downtown@matteosydney.com

Yes. We offer bottomless brunch for Saturday lunch. For more information or to book, email us at downtown@matteosydney.com

Our non-alcoholic package is exclusively for guests who cannot consume alcohol (due to medical reasons, pregnancy, etc.) and is not a default option for minors

No under 18 year olds can participate in our bottomless brunch package.

Punctuality: We encourage guests to arrive on time as your seating duration is strictly 2 hours. Please note that bottomless service begins at the time of your booking and runs for 2 hours from that time, regardless of late arrival. Should you arrive late, your table will still be required to vacate at the originally scheduled finishing time, and the bottomless package will continue to run from the original booking time.

Yes! We also offer semi-exclusive and exclusive hire options. Please email us at downtown@matteosydney.com for more information.

No, our venue is fully licensed.

MINORS & RESPONSIBLE ADULT POLICY

Children and guests under 18 are welcome to dine at Matteo when attending a family gathering and accompanied by a responsible adult at any time, excluding bottomless brunch.

Please note that after 7:00pm on Friday and Saturday evenings, minors are only permitted to remain in the venue when dining as part of a family group with a responsible adult present.

A responsible adult is defined as:
 a) A parent, step-parent, or legal guardian, or
 b) An adult clearly acting in place of a parent (a clear generational difference is required; siblings, friends, or recently turned 18-year-olds do not qualify).

While family gatherings are welcome, we do not accept bookings or walk-ins for groups primarily made up of minors, including:

• Groups of minors accompanied by one or more parents where the group is not a family unit

• Groups of minors mixed with 18-year-old guests

• Groups consisting entirely of minors.

Yes.

In line with our booking policy, all reservations on Friday and Saturday nights are subject to a minimum spend of $80 per person.

No.

No.

If our kitchen is not busy, we are more than happy to do takeaways, however, this cannot be guaranteed.

There is paid parking nearby.

Yes, but all decorations must be pre-approved by us. Please note, that confetti, sprinkles, glitter and feathers are prohibited.

Yes! We have gluten-free pizza and pasta options available. A few of our other dishes can be made gluten-free upon request also.

Yes. We have a cakeage fee of $5pp. We also cannot store cakes overnight for cross-contamination reasons. 

Yes, if we have availability, but we strongly advise that you book a table ahead of time.

Yes.